Position: Senior Customer Care Technician
Doug is responsible for making sure customer care is run efficiently. When he is not making a video, he can be found deep in thought analyzing a complicated question; he is famous for his detailed answers.
What does he love about lighting? He enjoys problem solving and communicating with people. You may have received one of his infamous in detail emails! He is constantly looking at the illuminated world around him and evaluating the design of luminaires and installations; often marveling at how good or bad some of them are.
Doug can be described as A fly fisherman who loves to tie those knots! He can be found at the movies, riding a bike, or playing around with designs to see if he can come up with something that is more aesthetic and functional than what already exists.
