Users of all types have praised our software’s tremendous contribution to their success and our customer support services continuously receive the rating of “Extremely Satisfied”. Here are just a few of the many testimonials we have received from satisfied customers.
The level of support provided by Matt Kincaid has always been exceptional. He has an extraordinarily deep knowledge of your product as well as Revit and works very hard to solve challenging interconnection issues. I very much appreciate his support and timely responses.
I feel that your company provides the best support I have ever had from a software supplier. AGI32 is a very powerful and complicated software, but I have been able to learn enough to do roadway lighting by using the tutorials and submitting support tickets. I hope to actually take one of your roadway lighting classes sometime!
Lighting Analyst has always had top notch customer service, and you continue to do the best for me. thanks,
We cannot avoid problems, but the way we solve them makes all the difference
Best customer support I’ve ever experienced and definitely exceeded my overall expectations. Reliable customer support is typically not as easily accessible. Doug was extremely quick and thorough in replying to my questions. I appreciate that his answers were not copied and pasted from a manual but instead catered precisely to my questions. I can tell that he is knowledgeable. Thank you again.
Doug’s assistance was insightful and hugely elucidating. His expertise is dazzling, and his assistance is the type of service that makes AGi a world class software, promotes enormous good-will, and engenders customer loyalty. People like Doug are an asset to your organization.
This company will help you learn forever, they are the best of the three lighting programs out there, and the best service as well.
Absolutely brilliant service and help, as always. AGI32 and the people who are in its employ are most definitely the absolute benchmark when referring to product, growth and service. Wouldn’t want to use any other software ever, period. Thanks
I’m understanding why you have the reputation you do within our industry. You guys are very, very good at what you do.
Best support-desk response I’ve ever had from any company! Fully explained the problem I was having, and then explained the solution. Well done!
Back two decades ago… (we) took on AGI originally in your old DOS program. You grew out of DOS into better, more modern programming… You became the “go to” programming for lighting design, and thanks to you, we, as designers, specifiers and sellers of lighting products, also grew with you.
I am finally retiring… It has been a pleasure working with Lighting Analysts and using your lighting program, starting with DOS based through AGI32. Without your program, we would never have been successful in designing lighting solutions for our customers.
I wish all of you continued success, and, again, thank you for creating and developing the best program to design and sell lighting .
I just wanted to let you know how impressed we are with the AGi32 package. We’ve had it now for just over a month and have already shown it to be a valuable asset. The customer was blown away when they saw the overall package we presented. We feel the presentation that AGi32 [gives] us the upper hand on getting the job. Having the AGi32 software in our arsenal is going to open up a world of opportunities that would have never presented themselves otherwise.
Regarding Add-Calculation-Line: “I have to say this is the best thing ever!!! The meter indicator is a great added touch.”
Just want to comment on the update. The speed is fantastic. Some projects took hours to calculate. Now take minutes. Props to the person who made that change.
I am LOVING the new features and tweaks! Drag-and-drop ies files, the visualizations in object/room editor (fav new feature!), the texture library gui, the luminaires-in-use count, …I even love the new icon for walking through render mode! Huge upgrade in terms of usability!
Downloaded, used & produced the first design already, Absolutely Love it
Thank you sooo much for including Veiling Luminance calcs in the latest update! You don’t know how much this helps us!!!!
<AS4282 Lv in Obtrusive Light Command in 19.10 – Ed>
I attended your Intro class, best decision we’ve made in a while. Using AGi32 changed my life for the better.
…I wanted to put an ATA-BOY email up against some of the why did you change this emails…
The whole “Obtrusive Light – Compliance Test” function is a very welcome addition to AGI32. It has made our job much easier!
…we use AGI32 in my lighting design studio (Derek Porter Studio) and find the new release greatly enhanced over past releases. It is becoming more and more an integral tool to our design thinking
…flipping between Page Builder, Model and Render modes makes life much easier, thank you!
Just to let you know that I’m impressed. There is only one word for it and it’s WOW!
The class was great and Donna is an excellent instructor. I was nervous I’d be hopelessly lost. But – Donna explained things very clearly, and I feel confident I am now capable of getting through a variety of calculation situations.
We filled out the evaluation forms on line but we (Jim and I) wanted to write you directly and tell you how much we enjoyed the class. We attend many training classes and found this to be one of the best yet. Jennifer was an excellent teacher – knowledgeable, patient and entertaining. And the course was well paced. Anyhow, we just wanted to let you know directly that we felt it was time and money well spent and we were very impressed with the product.
I would like to congratulate Lighting Analysts for this training. Logistics, facility, training material and the instructor were outstanding. I express my recognition to Jennifer, she is an excellent instructor. I look forward for future training.
Very good class, instructor is very knowledgeable and responsive to questions. He actually encourages questions. These virtual classes are great, it’s as if the instructor is in the same room with you.
I thought the class presentation and materials was really wonderful. Erin was great, she was encouraging questions, clearly has a vast knowledge of the program, and offered herself as a really wonderful resource. 5 stars!!!
I cannot remember being so excited about coming back and getting to work with what I’ve learned!