Lighting Analysts Privacy Statement
August 22, 2018
For additional information please see our formal Privacy Policy. Any information from this “Privacy Statement” in apparent conflict is superseded by the Privacy Policy.
Lighting Analysts respects your privacy and is devoted to safeguarding your data to the best of our abilities. This Privacy Statement describes our business practices regarding your company and personal information when using our websites, support venues and software applications. Additionally, some of our product functionality may include supplemental privacy notices and opt-in or opt-out choices.
If you do not wish to provide required data, we may not be able to provide you with the ability to use our products or services.
Information we collect when you browse our websites
www.lightinganalysts.com, www.agi32.com, www.elumtools.com, www.licaso.com, lightinganalysts.freshdesk.com
Through the use of “Cookies” and “Analytics” we may collect:
- IP address
- Country of origin
- Time and duration of your visit
- Pages visited
- Links selected
Through your browser settings you may prevent cookies from being used. Denying cookies may affect the quality of your experience in our online venues. On our website we also make use of SESSION variables that help to identify you through your online experience on our site. The session variables are discarded when you logoff or close the browser window.
Information we collect when you create an account
www.lightinganalysts.com, www.agi32.com, lightinganalysts.freshdesk.com
Required information in bold.
- Name
- Surname
- Email address
- Company
- Company physical address
- Telephone number(s)
Information we collect when you make a purchase
www.lightinganalysts.com, www.agi32.com
Required information in bold.
- Name
- Surname
- Email address
- Company
- Company physical address
- Telephone number(s)
- Your product subscription(s)
- Training session information
- Credit card number and expiration date
- CCV code on credit card
- Name on card
- Billing Address
- Telephone number of card holder
When you make purchases through our website or by telephone contact with Lighting Analysts directly we use payment processors such as Authorize.net and Quickbooks. We DO NOT retain your credit card information. We pass this information on to the payment processor who may create an account containing your information to facilitate the transaction. We are pleased to provide contact information for those providers for you to seek more information on their privacy practices.
Information we collect when you register a subscription or product Trial
www.agi32.com, register.agi32.com, lightinganalysts.com
Required information in bold.
- Name
- Computer name (user defined)
- Email address
- Subscription details
Information we collect when you use a product subscription or Trial
www.agi32.com, instabase.agi32.com
- Product installation details
- System information
- Usage data
- Error data which you may optionally report to us
- Subscription details
- Photometric Instabase usage data and preferences
How do we use the information we collect?
Lighting Analysts collects only the information we require to support our professional relationship with you.
We use your data to:
- Identify you with respect to your account, software licensing and technical support services
- Keep you informed of changes to your software and related services
- Provide technical assistance
- Provide access to products, upgrades and licensing information
How does Lighting Analysts protect your data?
Lighting Analysts keeps your data on secure cloud-based servers which are protected by our provider.
- Your data is exposed to only Lighting Analysts employees and contractual resellers who are responsible for sales and service of your account
- Resellers are bound by contract with Lighting Analysts and are exposed to your information in read-only format
- Technical support contacts such as incident tickets are private and seen by only Lighting Analysts employees and contractual resellers
- Public facing content such as Forums expose only the information you post
How can you access, update or delete your data?
Through online access, account administrators can examine limited data maintained on persons within the organization. Only account administrators can edit this information.
You have the right to request the deletion of any data, including your entire account. Should additional modifications be required beyond those possible by your account administrator, they can be requested by contacting Lighting Analysts (see Contacting Lighting Analysts below). Your identity will be verified prior to any action on our part.
It is important to understand that by editing user information you may affect our ability to deliver your product subscriptions, potentially resulting in the loss of use of the software.
What are Lighting Analysts data retention policies?
Lighting Analysts will retain your personal information as required to provide you with the software subscriptions you have purchased. Should you elect to let your subscriptions expire, we will keep your account information in order that you may be offered the most favorable terms to re-subscribe to our software and services. Expired account information can be removed by request at any time (see Contacting Lighting Analysts below).
We may also be obligated to keep some information for longer periods to comply with our legal obligations.
Contacting Lighting Analysts
You are welcome to contact us with questions or concerns as follows:
Email:
Customer support at info@agi32.com .
Postal mail:
Privacy
Lighting Analysts, Inc.
10268 West Centennial Rd., Suite 202
Littleton, CO 80127 USA