An Error Occurs:
In the event that a coding error occurs or one of our servers fails to service a database request you may see
an error reported to your browser window during your shopping experience. If this occurs in the last step while
confirming your order it is possible that a request to charge your credit card has already been sent to our payment
gateway Authorize.net. If you try your request again, it’s likely that a second payment request will
be sent, adding a duplicate charge to your credit card. Instead of trying again, please take a screenshot of the error
and contact our support team immediately so we can investigate and fix the problem. Be assured that reporting the
problem will also allow us to extend your product’s expiration date so you can continue working while we resolve
the issue. Thank you! - Take
a screenshot,
- Contact Support,
- And we will follow up with you to ensure you can
continue working with our software.
How to contact us: |
